- Communication: FB, Twitter, newsletter : News are posted on Facebook, Twitter and send directly to the customer in an electronic newsletter in their e-mail. These news include new TV shows available and important news related to the company.
- Self service website : – Help center website – If the consumer has any doubts or problems with the service this is the first line of communication available. – Its content includes FAQs, and important information about the website and the comapany.
- Costumer service : If the self service web site is not helpful or does not solve the customer´s problem there is a possibility to contact service online or on the phone. https://help.netflix.com/help